Government Banking & Financial Development — focused on SME Financing, Industrial Growth, and Economic Development
Emirates Development Bank (EDB) is the UAE’s primary financial engine for economic diversification and industrial growth. Focused on empowering SMEs, startups, and large enterprises across key sectors.
Emirates Development Bank (EDB) is the UAE’s primary financial engine for economic diversification and industrial growth. Focused on empowering SMEs, startups, and large enterprises across key sectors, EDB provides accessible financing and digital banking solutions that accelerate innovation and sustainability. Gravityer collaborated with EDB to modernize its digital banking experience and streamline customer engagement across platforms.
- Outdated user interface limiting adoption of digital banking services.
- Fragmented customer onboarding experience between web and mobile.
- Limited automation in loan and SME application workflows.
- Need for a scalable, secure infrastructure compliant with UAE Central Bank regulations.
We helped EDB evolve into a future-ready, digital-first institution by:
- Developing a secure, cloud-based platform with seamless integration for web and app users.
- Redesigning the digital experience system (DES) to improve navigation and accessibility.
- Automating loan application workflows for faster approvals and transparent tracking.
- Implementing data analytics and personalization modules to improve SME engagement.
- Ensuring WCAG and regulatory compliance for inclusivity and trust.
- 60% faster loan processing and SME onboarding.
- 40% increase in user engagement across web and mobile.
- Enhanced customer trust through secure, transparent digital workflows.
- Established foundation for EDB’s long-term goal of driving the UAE’s industrial and digital economy.
