Click-and-Collect Functionality

Enable customers to purchase online and pick up in-store, offering convenience and flexibility while driving foot traffic to physical locations.

Content Management Integration

Seamlessly integrate with powerful content management systems, allowing for dynamic and visually engaging storefronts that can be updated in real-time without the need for heavy IT involvement.

Multi-Site Management

Operate and manage multiple branded sites from a single platform, each tailored to different markets, geographies, or customer segments, without duplicating efforts.

A/B Testing and Optimization

Use built-in tools to conduct A/B testing on various aspects of the shopping experience, such as layouts, content, and calls to action, enabling continuous optimization based on real-time data.

Social Commerce Integration

Leverage the power of social media by integrating social commerce capabilities directly into your e-commerce platform, allowing customers to shop directly from social media channels like Instagram and Facebook.

Unified Order Management

Manage orders across all channels, including online, in-store, and call centers, from a single interface, ensuring a seamless fulfillment process and improving overall customer satisfaction.

Customer Service Tools

Equip customer service teams with tools to provide support across multiple channels, including chat, email, and social media, helping resolve issues quickly and maintaining high customer satisfaction.

Flexible Pricing and Promotions

Implement complex pricing models and promotional strategies that cater to different customer segments or regions, all managed easily within the platform.

Unified Commerce

Salesforce Commerce Cloud allows you to manage all your sales channels—online, mobile, social, and in-store—from a single platform, ensuring a seamless and consistent shopping experience across all touchpoints.

Personalization

Leverage AI-driven insights to deliver highly personalized shopping experiences, with tailored product recommendations and content that resonate with each customer.

Scalability

Easily scale your e-commerce operations as your business grows, with a platform designed to handle increased traffic and expanding product lines effortlessly.

Analytics and Insights

Gain deep insights into customer behavior and sales performance with advanced analytics tools, helping you make informed decisions to drive growth.

Seamless Integrations

Integrate effortlessly with other Salesforce products and third-party applications, creating a unified digital ecosystem that supports your broader business goals.

Global Reach

Expand your business globally with multi-language, multi-currency, and multi-site support, ensuring a consistent brand experience worldwide.

Implementation and Integration

Gravity offers end-to-end implementation services to ensure your Salesforce Commerce Cloud is up and running smoothly, with seamless integration into your existing systems.

Customization and Development

Our developers are skilled in creating custom features and integrating third-party applications to extend your platform’s capabilities and meet unique business needs.

Mobile Optimization

We ensure your e-commerce platform is fully optimized for mobile devices, delivering a seamless shopping experience across all channels.

Support and Maintenance

We provide 24/7 support, regular performance checks, and security updates to ensure your Salesforce Commerce Cloud platform remains efficient and secure.

Adidas

Adidas utilized Salesforce Commerce Cloud to unify its online, mobile, and in-store sales channels, providing a consistent and personalized shopping experience across all touchpoints.

Coca-Cola

Coca-Cola leveraged Salesforce Commerce Cloud’s AI-driven personalization to enhance customer engagement, resulting in higher conversion rates and increased customer loyalty.

L’Oreal

L’Oreal scaled its operations seamlessly with Salesforce Commerce Cloud, handling increased traffic during promotional events without compromising on performance.

T-Mobile

T-Mobile integrated Salesforce Commerce Cloud with its CRM system, gaining deeper insights into customer behavior and improving targeted marketing efforts.

PepsiCo

PepsiCo migrated its existing data to Salesforce Commerce Cloud with Gravity’s expertise, ensuring a smooth transition and continuous platform efficiency.

Nike

Nike optimized its mobile shopping experience with Salesforce Commerce Cloud, driving significant growth in mobile sales and customer engagement.