Real-Time Communication

Connect with your customers instantly. Olark’s live chat allows you to engage with visitors in real-time, providing the support they need when they need it most.

Customizable Chat Widget

Tailor the chat experience to reflect your brand. With Olark, you can customize the chat widget’s appearance, position, and behavior to match your website’s design and tone.

Advanced Chat Features

Olark offers a range of powerful features, including automated messaging, chat routing, and file sharing, to ensure your team can handle customer inquiries efficiently and effectively.

Integrated CRM and Helpdesk

Sync Olark with your existing CRM and helpdesk systems to streamline your workflows. Capture leads, log chat transcripts, and track customer interactions all in one place.

Insightful Reporting

Gain valuable insights into your customer interactions with Olark’s reporting tools. Monitor chat volume, response times, and customer satisfaction to optimize your support strategy.

Secure and Reliable

Olark prioritizes the security and privacy of your customer data. With encrypted chat sessions and GDPR compliance, you can trust that your customer interactions are protected.

Automated Greetings

Engage visitors proactively with automated greetings. Customize messages based on visitor behavior, such as time on page or specific page visits, to create a personalized experience.

Customizable Pre-Chat Forms

Capture essential information before the chat begins with pre-chat forms. Tailor these forms to collect details like name, email, and inquiry type, helping your team respond more efficiently.

Offline Messaging

Never miss an opportunity to connect. When your team is unavailable, Olark’s offline messaging feature allows visitors to leave a message, ensuring you can follow up later.

Team Management Tools

Manage your support team with ease. Olark offers tools to monitor team performance, assign chats, and manage workloads, ensuring your team delivers consistent, high-quality support.

Transcripts and Notes

Keep a record of every conversation. Olark automatically saves chat transcripts, allowing you to review past interactions, track issues, and follow up with customers effectively.

Multi-Language Support

Serve a global audience with Olark’s multi-language support. Customize your chat widget and messages in multiple languages to connect with customers around the world.

Sign Up

Create your Olark account and start your free trial. The setup process is quick and easy, allowing you to start chatting with customers in minutes.

Customize Your Chat Widget

Personalize the look and feel of your chat widget to match your brand. Choose colors, add your logo, and set up automated greetings to welcome visitors.

Engage with Visitors

Once your chat widget is live, you can start engaging with website visitors in real-time. Use Olark’s tools to provide fast, helpful, and personalized support.

Analyze and Optimize

Use Olark’s reporting tools to monitor your chat performance. Identify trends, optimize your chat strategy, and ensure your team is delivering the best possible customer experience.

Challenge

StyleSavvy, a fast-growing online fashion retailer, struggled with high customer service response times, leading to low customer satisfaction ratings.

Solution

They implemented Olark’s live chat on their website, enabling their customer service team to respond to inquiries in real-time and resolve issues faster.

Results

Within three months, StyleSavvy saw a 35% reduction in response times and a 20% increase in customer satisfaction scores. The ability to assist customers instantly led to fewer abandoned carts and more repeat purchases.

Testimonial

“Olark transformed our customer service. Our team can now resolve issues in minutes rather than hours, and our customers love the fast response times.” — Rachel M., Customer Experience Manager at StyleSavvy

Challenge

GadgetGuru, a tech startup selling innovative gadgets, wanted to increase their website’s conversion rate by providing better support during the buying process.

Solution

They added Olark’s live chat to their product pages, allowing potential customers to ask questions and get immediate answers while browsing.

Results

GadgetGuru experienced a 25% increase in conversion rates and a 15% boost in average order value. The real-time assistance provided by the chat agents helped customers make informed purchasing decisions.

Testimonial

“With Olark, we’re able to guide customers through the buying process, answer their questions, and close more sales. It’s been a key factor in our growth.” — Alex T., Co-Founder of GadgetGuru