HealthMarkets: Online portal with scalable form system for agents, transforming paper-based data to electronic records.
Overview
HealthMarkets is an online platform where people can compare affordable Health Insurance plans and save money.
Business Objective
- To develop an online portal for customer information data processing
- To develop a scalable form based data input system for insurance agents
Solution
- Developed an IBM xform based application where insurance agents can save customer data offline, while at field and sync it back to servers once online
- Interface for customers to validate their records
Business Value
Digital transformation of the manual paper based form filling process to electronic record processing, reducing manual errors and faster customer onboarding.