Intelligent Service, Seamless Experience:
- With artificial intelligence (AI) embedded in every aspect, our SAP Service Cloud empowers your team to deliver fast, personalized, and efficient customer service. Accelerate issue resolution, cut costs, and improve customer satisfaction with AI-driven insights, automated case summaries, and solution recommendations.
End-to-End Implementation Services:
- At Gravity, we understand that the key to unlocking the full potential of SAP Service Cloud lies in a seamless implementation process. Our full-cycle implementation services cover everything from design and deployment to adoption, ensuring higher availability and lower risk. Benefit from our expertise as SAP Implementation partners and embark on a successful SAP journey with Gravity.
Connected Enterprise, Break Down Silos:
- Break down system silos and activate your entire enterprise with our integrated SAP Service Cloud solution. Connect customer service to data and processes, aligning service with sales, commerce, marketing, and field service management. Speed up issue resolution, enhance collaboration, and deliver on your brand promise.
Omnichannel Service, Delight Your Customers:
- Providing fast, reliable, and personalized service across channels is non-negotiable in today’s dynamic business landscape. With our SAP Service Cloud, enjoy channel orchestration through chatbots, phone, chat, messaging apps, email, and social channels. Improve customer experience with AI-supported customer self-service and ensure your agents have the tools they need with our advanced agent desktop.
Agent Experience, Empowering Your Team:
- Equip your service teams with the right information and insights through our user-friendly agent console. Our connected processes and integration with Microsoft Teams ensure a unified workspace, supporting first-contact resolution rates and boosting overall customer satisfaction.
SAP Service Cloud Utilities Add-On:
- Tailored to the utilities industry, our SAP Service Cloud Utilities Add-On provides an end-to-end solution for utility processes. Orchestrate utility processes directly from SAP Service Cloud, exceed customer expectations, and improve service efficiency with modern, scalable, cloud-native customer service software.
Full Cycle Implementation Services:
- Design, Deploy, and Adopt SAP Solutions Faster: Gravity offers end-to-end SAP implementation services to facilitate a quicker and smoother adoption of SAP solutions.
- Higher Availability and Lower Risk: Our services aim to enhance availability while mitigating implementation risks.
Gravity’s SAP Implementation Services Offer:
- Business Consulting: Providing consulting services for SAP System, Application & Product.
- Architecture and Advisory Services: Offering architectural and advisory support.
- Full Cycle Implementation: Handling the entire implementation process.
- Support and Maintenance: Providing ongoing support and maintenance services.
- Application Integration and Modernization: Ensuring integration and modernization of SAP applications.
- ERP Migration/Upgrade/Modernization: Facilitating migration, upgrades, and modernization of ERP systems.
- Customization and Technical Advisory: Offering customization and technical advisory services.
DevOps Integration:
- Implementations and Migrations with DevOps: Integrates DevOps for 50% faster implementations and 100% SAP Activate compliance.
- Change & Release Automation: Utilizes agile, DevOps, and continuous delivery approaches.
- Robotic Test Automation: Incorporates robotic test automation for efficiency.
- Shared Services Delivery Mode: Adopts shared services delivery mode.
SAP Implementation – Project Methodology:
- Follows a structured methodology, aligning with SAP Activate, for efficient implementations.
SAP Implementation and Migration Footprint:
- Gravity’s experience includes a substantial number of SAP ERP systems, S/4HANA systems, managed HANA databases, FIORI systems, system DR workloads, SAP Business Suite systems, application production workloads, and third-party products.
Service Features:
- Planning: Involves detailed roadmap creation, risk assessment, and resource planning.
- Leadership: Appoints an expert SAP consultant as a team leader.
- Sizing and Blueprinting: Conducts TCO analysis and assesses costs related to downtime and maintenance.
- Installation: Follows installation guidelines and best practices.
- Testing and Training: Includes repeated testing, systems and stress testing, and comprehensive user training before the go-live date.
With a focus on planning, leadership, sizing, blueprinting, installation, testing, and training. The integration of DevOps practices further enhances efficiency and compliance.